Items can be returned, exchanged, or replaced if they are returned to us in unused, clean, unmarked, original packaging in sellable condition. As our mustaches and beards are party items, we can only accept returns 14 days after you receive them. The buyer must pay postage expenses. If the product is defective, we will accept returns 30 days from the receiving day and we will pay the postage expenses. In all cases, please Contact us for all returns or exchanges. We will provide you with a return number which must be indicated on your return.